TERMS & CONDITIONS

General Terms and Conditions

  • The Tourist Agency Sonček d.o.o., Maribor (hereinafter referred to as the Agency) is selling its own packages under the Holidays in Slovenia trademark, where it is acting as an Organiser, and the transportations of the company TM Vista d.o.o. under the GO OPTI trademark, where it acts in the capacity of an authorised agency for selling their transportation services.
  • For transportation under the GO OPTI trademark General Terms and Provisions of the company TM Vista d.o.o. apply, which are published on a special link.
  • An integral part of the Travel Contract is also a travel programme or a potential catalogue and pricelist of the Organiser.

Travel cancellation costs at www.holidaysinslovenia.eu

For reservations made at www.holidaysinslovenia.eu the following cancellation costs apply:

Transfers and transport from home:
  • no costs up to 72 hours prior to the transport
  • 100% 72–0 hours prior to the transport
Hotel accommodation:
  • EUR 50 up to 8 days prior to arrival
  • 100% 7–0 days prior to arrival

General Terms and Conditions and Instructions for Travel Packages for www.holidaysinslovenia.eu The Agency: Tourist Agency Sonček d.o.o., Maribor, Slovenija

GENERAL PROVISIONS

  • The Tourist Agency Sonček d.o.o., Maribor (hereinafter referred to as the Agency) is selling its own packages under the Holidays in Slovenia trademark, where it is acting as an Organiser, and the transportations of the company TM Vista d.o.o. under the GO OPTI trademark, where it acts in the capacity of an authorised agency for selling their transportation services.
  • For transportation under the GO OPTI trademark General Terms and Provisions of the company TM Vista d.o.o. apply, which are published on a special link.
  • An integral part of the Travel Contract is also a travel programme or a potential catalogue and pricelist of the Organiser.

BOOKING AND PAYMENTS

  • The Traveller’s acceptance of the Agency’s offer is binding in terms of both him and in terms of the other participants, to the benefit of which the contract is being concluded. The Traveller may withdraw from the Travel Contract in accordance with the provisions on Traveller’s Cancellation of the Travel (see TRAVELLER’S CANCELLATION OF THE TRAVEL), any omission of the benefits of other participants under the contract falls within the sphere of the Traveller in its entirety.
  • In addition to an express written application or signed contract, any order submitted in oral or written form by phone or internet, which includes name and surname of the Traveller and other participants, their birth dates and addresses of permanent and temporary residence, if any, is considered to be a binding acceptance of the Agency’s offer.
  • The Contract shall be considered as concluded on the date of oral confirmation made by theTraveller on accepting the Agency’s offer which the Agency puts into practice with its signature on the Travel Contract or in the event of phone or internet sale on the day when the Agency sends the written confirmation of the Traveller’s acceptance of the Agency’s offer to the Traveller, whereby the Agency is obliged to issue or send a Travel Confirmation to the Traveller at the time of confirmation.
  • In the event of credit card payment, the Traveller shall pay the total value of the package upon application. In the event of bank transfer payment, the Traveller shall pay 30% of the total package value upon booking, and the remaining 70% of the package price must be settled at least 15 days before departure. nati vsaj 15 dni pred odhodom.
  • With booking inquiry (RQ-request), the Traveller shall pay a security, which depends on the scale of cancellation costs of the responsible Organiser and the foreseen date of departure. The Traveller shall sign an application form upon booking. If the responsible Organiser confirms such booking inquiry, the contract shall be considered as concluded from the moment of the Traveller’s signature of the application form, and in this way everything stated in these Terms and Conditions becomes a legal obligation for both, the Traveller and the Organiser.
  • Special offer gift certificates and special offers which the Agency gives away or offers are only taken into account when purchasing new packages and shall not be acknowledged for already performed reservations.
  • The Traveller may pay for its packages with credit cards or by bank transfer. If the Traveller should be entitled to any refund of the purchase price for the package, the Traveller shall be refunded with the legitimately sought amount primarily with the reversal of such means of payment, otherwise with a bank transfer.
  • Any subsequent changes of names, passenger number, and accommodation if even possible shall be charged by the Agency according to the Organiser’s price list or a minimum of €10 per person.

SALES OF TRAVEL PACKEGES VIA INTERNET OR BY PHONE

  • In the event of credit card payment, the Traveller shall pay the total value of the travel package upon booking, in the event of bank transfer payment, the Traveller shall be obliged to pay for the ordered service in full within 3 days from its online booking or booking by phone, unless a shorter or a longer period is defined in special conditions or the offer, whereby the payment deadline is an integral component of the Travel Contract. In the event that the Traveller should not perform a payment within the above stated deadlines, the Contract shall be null and void by operation of law.
  • If the Traveller when booking online or booking by phone provides the Agency with the number of his credit card used to pay for the travel for the purpose of payment under the Travel Contract it shall be considered that the Contract is null and void by operation of law if the payment is not approved by the Traveller’s bank or its bank provider.
  • It shall be deemed that the Traveller received the provisions of these General Terms and Conditions, travel instructions and special conditions or offers in the moment when ordering an individual offer of the Agency via the internet or by phone, since the latter are published on the Agency’s website.
  • Online booking or booking by phone less than 10 days before the beginning of the travel shall be considered as booking inquiry (RQ-request) under indent 5 of the Chapter BOOKING AND PAYMENTS and is possible only with full payment of the package with the credit card. If the Organiser confirms such booking inquiry it shall be considered that the Contract is concluded from the moment the Traveller submits its booking inquiry online or by phone, and in this way, everything stated in these conditions becomes a legal obligation for both, the Traveller and the Organiser.

PACKAGE PRICES

  • The Organiser reserves the right to change published prices in the pricelist or travel programmes in the event of change of prices of transportation services or in the event of a change in currencies based on which the travel price was charged. Consent of the buyer for the increase of the package price up to 10% is not necessary if however, the price increase is higher; the buyer has the right to terminate the Contract without being required to pay for damages.

ORGANIZER’S RIGHT TO CHANGE THE PROGRAMME AND THE RIGHT TO CANCELLATION

  • The Organiser of the programme may partially or completely cancel the programme if exceptional circumstances which could not have been avoided or prevented arise prior or during its implementation, and which would constitute a justified reason for the Organiser not to publish the programme or accept reservations for it if the latter would exist at the time of publication and sale of the package.
  • The Organiser is responsible to notify the Travellers about the cancellation within a statutory time-limit prior to the commencement of the implementation of the package. In this case, the Organiser shall not be liable for damages to the Traveller, however until the foreseen commencement of the travel he shall be obliged to refund the total amount paid for the package.
  • The Organiser may replace accommodation agreed upon under the Contract which may also only occur at the location itself, however only with accommodation in the facility of equal or higher category. Any price increase shall not be borne by the Traveller.
  • Due to organisational reasons or weather conditions, the Organiser may change the programme insofar that it is performed in a different order of precedence pursuant to realistic possibilities.
  • If due to the reasons and conditions from the previous indent which are not in the sphere of the Agency’s operation, any of the activities foreseen in the programme could not be carried out, the Traveller has the right to a proportionate price reduction, however up to a maximum value of service not rendered.
  • The Organiser reserves the right to change the date and time of departure due to the change of the flight schedule or occurrence of force majeure, and the right to change the course of travel if the travel conditions should change (a new timetable, a precarious situation in the country where the programme is organised, natural disasters or other unforeseen causes, which the Organiser has no influence over), without special compensation and according to applicable regulations in the passenger traffic.
  • The Organiser shall not be liable for the delay of airplanes, ships or trains as well as not for the programme changes resulting from such delays. The Traveller is in these events in relation to the Organiser not entitled to compensation for the unperformed part of the travel programme as well as not to any subsequent price reduction.
  • In the event of cancellation of the travel by the Organiser in accordance with these conditions, the Traveller is not entitled to the recovery of any potential costs he already experienced with regard to the present travel (for example, visas…).

TRAVELLER’S CANCELLATION OF THE TRAVEL

  • If the Traveller wants to cancel the travel, he must do so in writing. The date of the written cancellation is the basis for calculation of the cancellation charges. In the event of cancellation, even if it is a booking inquiry (RQ-request), described under item BOOKING AND PAYMENTS, the following costs shall be charged for the travel organised by the Agency in accordance with the first indent under the General Provisions Chapter:
    • €50 for cancellation up to 8 days prior to departure;
    • 100% of the package value for cancellation 7 days or less prior to the departure or if the Traveller should fail to appear at the location of departure or at the accommodation facility on time (no show), or if he cancels the package or terminates the travel after it has already begun, or in the events when a ticket has been purchased for his travel from a carrier who charges 100% cancellation costs regardless of the cancellation date; whereby, the booking fee and the costs of travel package insurance are in no way calculated into the package value.
  • In the event of cancellation of transport which is in accordance with the first indent of the General Provisions Chapter organised by the company TM Vista d.o.o. under the GO OPTI trademark, the Traveller is charged with cancellation costs set out in the General Terms and Conditions of the latter.
  • The Traveller may to a large extent (80% of the cancellation costs) avoid cancellation costs resulting from illness, death or his own accident or the accident of his immediate family (parents, children, spouse) which occurred after the conclusion of the Contract by paying a Cancellation Fee which is being performed simultaneously with the reservation. For Sonček’s packages, the Cancellation Fee amounts up to 3% of the package value. When cancelling a travel where Cancellation Fee was paid, the Traveller is charged with the participation in the amount of 20% of the cancellation costs, administrative costs in the amount of €20 and for the amount of the Cancellation Fee. The reasons for cancellation under this indent are evidenced by the Traveller by submitting the corresponding certificate.

OTHER OBLIGATIONS OF THE TRAVELLER

  • The Traveller is obliged to provide the Agency with his information or the information of his fellow Travellers prior to the conclusion of the Contract in such a manner as worded in their personal documents which enable them to cross the border, of which nationals they are. If the Traveller or any of his fellow Travellers who are travelling abroad is not a citizen of one of the Member States of the European Union, he shall be obliged to check the information regarding any potential visas for Slovenia for himself and his fellow Travellers at the following link www.mzz.gov.si/en/travel_and_visa_information/ /. If the Traveller is in any doubt regarding the need to obtain a visa, the Traveller shall be obliged to contact the Agency by e-mail at the address marketing@sonchek.com. to address this issue before the conclusion of the Contract. If the Traveller neglects the above stated activities hereunder, he shall be liable for all costs or consequences incurred to both, him and the Agency.
  • The Traveller shall be obliged to examine the Organiser’s programme which is available to him in written or in electronic format in detail before concluding the Contract, and in the event of omission of this obligation he shall not be able to refer successfully to any information obtained anywhere or from anyone which would impose the Organiser with broader or different obligations than the ones arising from his travel programme. In the event that Organiser’s responsibilities from the programme should not be entirely clear to the Traveller before the conclusion of the Contract, he shall be obliged to contact him directly to address this issue before the conclusion of the Contract.
  • The Traveller shall be obliged to consider Organiser’s information on required visas, potential specifics regarding the validity of passports at the time of entering Slovenia and regarding healthcare and other formalities which are necessary for the travel and accommodation at the travel destination. The Traveller must in due time attend to obtaining the entrance visa, if necessary, and in addition he must fully ensure the compliance of mandatory healthcare and other requirements for entering Slovenia in due time prior to the commencement of the travel.
  • The Traveller shall be obliged to honour the house rules in catering, hotel or other accommodation establishments and facilities related to these establishments, the rules on means of transportation and at all times cooperate with the Organiser’s representative, tour guide or service provider in accordance with the principle of due diligence and good faith.
  • The Traveller is obliged to identify himself at the commencement of the travel with the Organiser’s travel document - voucher. We recommend that if the Traveller has not received the travel documents within 4 to 5 days prior to departure that he should verify the receipt of the latter at the point of sale.
  • If the Traveller should fail to comply with his obligations under this Article, he shall be liable for damages to the Organiser, and the Organiser or the authorised Agency shall be relieved of any liability for damages which could incur to the Traveller in this case.

RESOLUTION OF COMPLAINTS

  • In the event of poor quality and incomplete implementation of services indicated in the programme, the Traveller may request a price reduction of the travel package, and if as a result he suffered any damages, he is also entitled to compensation for damages.
  • The Traveller is unable to enforce price reduction successfully if he should fail to complain about the inadequate provision of services immediately at the location to the representative of the Organiser’s tour guide, and if he fails to act according to the principle of due diligence and good faith when resolving the complication. In the event that the Organiser’s representative or the tour guide are not available within a reasonable time period, the Traveller shall be obliged to communicate the deficiencies to the Agency’s hotline +386 51 674 000, at which under the name Sončkova asistenca (Sonček’s Assistance) assistance to Travellers is provided. To remedy any minor deficiencies of services which do not affect the contract price, the Traveller should contact the service provider directly (e.g. hotel manager, transporter), and if he should not be successful with such request of his, he should immediately inform the Organiser’s representative or the tour guide about this fact. The Traveller proves that a complaint was made at the location with a record which is drawn up with the Organiser’s representative or the tour guide, and material evidence (photographs and similar), which he could have obtained during accommodation without any special efforts.
  • The passenger may present the Organiser of the travel with a request for price reduction or a claim for damages in written form within statutory determined preclusive time limit following the completion of the travel, which at the time of adoption of these General Terms and Conditions amounts to 2 months.
  • The Organiser shall be liable to the Traveller for damages sustained not exceeding the amount of the package price of the injured Traveller; this restriction does not apply in the event of Traveller’s health impairment or death, for which the Organiser would be responsible.
  • The Organiser is obliged to reply to the Traveller’s claim within the time-limit defined by law.

CATEGORIZATION AND DESCRIPTION OF SERVICES

  • The hotels in programmes are categorised according to the official categorisation, on which the Organiser has no impact. Food, comfort, services and other offers including beaches and swimming pools are under the control of the local tourist organisation and the Organiser has no impact on them.
  • Smaller, insignificant damages to the room paint and builders’ joinery, algae in the gaps of ceramic tiles, slots at the door designed for ventilation and any other slight errors on the room’s equipment which do not have a significant impact on aesthetic view and its functionality irrespective of the category of the facility cannot be a subject of complaint, since they do not reduce the quality of accommodation of guests.
  • Operation of air-conditioning devices is in some facilities related to a specific season, and in some places to the occurrence of high temperatures and is in exclusive competence of the hotel manager. In some hotels, the operation of the air-conditioning devices is linked to the presence of guests in the room and closed balcony doors.
  • We advise that prior to the reservation in the catalogue or with the seller you verify the regime of operation of the air-conditioning device in the facility, since failure of operation of the air-conditioning device from the above described reasons does not constitute a deficiency of the travel package.
  • With packages categorised as “all inclusive” it is necessary to read the description of services in the programme or offer very carefully, since all all-inclusive offers cannot be equated with each other. Usually, the basic service in all-inclusive is full board (breakfast, lunch and dinner), drinks are also included with meals. Some hotels offer a wide variety of entertainment and some other sports activities without additional charges. Even sun beds and parasols are in some cases included in the price.

ACCOMODATION, DESIRES OF TRAVELLERS

  • If the Traveller when making a reservation failed to pay additional charges for a room with special characteristics (ocean view, balcony, equipment, separate beds, location - orientation, specific floor...), he shall accept the accommodation in one of the rooms which are officially registered for issuing to guests in the present hotel. The distribution of rooms is in exclusive jurisdiction of the hotel managers. The Organiser has no influence on this, however he can forward Traveller’s desires, but he cannot assure that the latter shall be complied with.
  • With accommodation in a single-bed room, the Traveller must consider that the latter usually does not correspond to the double-bed room standard that it is usually smaller and has a worse position.
  • With accommodation in a triple-bed room, the Traveller must consider that it is mostly a double-bed room with an extra bed, whereby the accommodation of the third person does not meet the standard of the accommodation of the other two persons. It is usually a folding bed which according to size and comfort does not equal a normal bed and is mostly suited for children. The Traveller should also consider that a folding bed may significantly limit the movement within the room. Equal warnings apply to double-bed rooms with and an extra bed.
  • Customarily, the changing of rooms takes place between 12 p.m. and 2 p.m., and apartment houses between 2 p.m. and 4 p.m. Therefore it is necessary to leave the room at the date of departure by 10 a.m., since the latter needs to be prepared for new guests. For exact times of assuming and leaving the room, regulations of each individual hotel or apartment house apply.

OPTIONAL TOURS

  • Optional tours and sightseeing while travelling are organised by local agencies which they offer to the hotel manager in order to diversify its offer. The Organiser has no influence on the implementation of these tours and assumes no responsibility for the correct implementation of such tours or sightseeing, since their implementation is outside of the sphere of his operation, even though Organiser’s representative acquaint Travellers with the offer of such tours at a specific location and help them in ensuring their participation on such tours or sightseeing.
  • Due to the protection of his rights in the event of inadequate implementation of such tour or sightseeing, the Traveller must contact the provider of such service directly.

USE OF DATA

  • The Agency protects all obtained data on Travellers in accordance with the Personal Data Protection Act. It shall be considered that the Traveller by concluding a Contract agrees to the use of these data also for the purposes of statistical processing, sending notifications related to the travel, quality control and informing about Agency’s offers. If the Traveller does not want this, he may state this when booking a travel, or he may revoke his consent subsequently.

VALIDITY OF GENERAL TERMS AND CONDITIONS

  • If an individual provision of these conditions is different from the provisions in the programme or a pamphlet for an individual travel, the provisions of a programme or a pamphlet apply.
  • These General Terms and Conditions apply from the date of their adoption and take effect in all contractual relationships concluded after their adoption.
  • If these conditions provide the Traveller with a narrower scope of rights to which he is entitled to, according to regulations applicable on the territory of the Republic of Slovenia, in case of mandatory nature of these provisions in a potential dispute, the provisions of these regulations apply.

JUDICIAL JURISDICTION

  • For any potential dispute arising from the contractual relationship between the Agency and the Traveller which cannot be resolved amicably, the competent court in Maribor shall have jurisdiction over dispute settlement, and the law applied shall be Slovenian.

Turistična agencija Sonček d.o.o., Maribor
(Valid from 1 May 2015)

Terms and conditions concerning GoOpti services

According to the Code of Obligations Article 120, Provisions of the Road transport Act, and provisions of the Road Transport Contracts Act, TM VISTA Informacijski Sistemi d.o.o., Tehnološki Park 18, 1000 Ljubljana declare

GENERAL TERMS & CONDITIONS OF CARRIAGE FOR THE GoOpti.COM WEBSITE AND BROKERAGE AND/OR ORGANIZATION OF TRANSPORT SERVICES BY LOCAL CARRIERS WHO ARE FRANCHISEES OR GoOpti LICENSE HOLDERS

ARTICLE 1 – RECITALS

These General terms and conditions (Terms & Conditions) define the terms of sale and purchase of the brokerage and/or organization of the carriage services, obligations and liabilities of physical and legal persons who act as buyers at ordering the services and concluding the contract for carriage and other services. On grounds of Terms & Conditions the parties agree upon the rights and liabilities in the contractual relationships in which the company TM VISTA Informacijski Sistemi d.o.o., Tehnološki park 18, 1000 Ljubljana (GoOpti) brokers, organizes and executes the carriage services.

TM VISTA Informacijski Sistemi d.o.o. is the owner of the www.GoOpti.com platform and the registered GoOpti trademark. GoOpti is the holder of the carriage license no. G0004522 granted by the Chamber of Commerce of the Republic of Slovenia on 17 May 2011.

ARTICLE 2 – DEFINITIONS

“GoOpti” is the company TM VISTA Informacijski Sistemi d.o.o. Tehnološki park 18, 1000 Ljubljana, registration number: 2364492000, VAT ID number: SI21026114 that provides carriage services in its own capacities or brokers services of other carriers. GoOpti always functions as an information provider and can act as a BROKER or a CARRIER.

“OTHER CARRIER” is a carrier which GoOpti has no contractual relations with and is not included in the business relation with GoOpti.

“FLEXIBILITY WINDOW” – communicates the maximum deviation (in hours) of the actual carriage from the desired arrival or departure time of the ORDERING PARTY.

“ORDERING PARTY” is a person, natural or legal, that orders and buys services of carriage from GoOpti and is the paying party of the financial obligation, and can act as a PASSENGER.

“BROKER” is a legal person which brokers the services of carriage of another contractor – CARRIER and has access to the GoOpti platform in accordance with the brokerage agreement.

“PASSENGER” is a natural person that actually utilizes the services of carriage or brokered services in accordance with Terms & Conditions.

“CARRIER” is the provider of carriage services in accordance with the contract of carriage and Terms & Conditions and can act as a BROKER.

“CONTRACT OF CARRIAGE” is the contract with which the CARRIER agrees to transport the ORDERING PARTY or PASSENGER to the designated location and the ORDERING PARTY agrees to pay the fee for the services. The Contract is concluded upon the acceptance of these Terms & Conditions by the ORDERING PARTY / PASSENGER and upon the execution of purchase at www.GoOpti.com.

“TIME OF THE LATEST DROP-OFF” is the last time by which GoOpti is obligated to deliver the passenger to the designated location. Marked as: “NO LATER THAN” on the web page.

“TIME OF THE SOONEST PICK-UP” is the earliest time at which the passenger is ready for transportation at the designated location. Marked as: “NO SOONER THAN” on the web page.

“VALUE CODE” – is credit in different values, which is granted by GoOpti to the ORDERING PARTY in various cases described in these Terms and Conditions. The validity of a VALUE CODE is one (1) year from the date of issue. The VALUE CODE can only be used in a single purchase, any residual amount cannot be used later or transferred nor can it be exchanged for cash.

“www.GoOpti.com” is the website on which the ORDERING PARTY makes the booking and the purchase.

ARTICLE 3 – TRANSFER SEARCH AND PRICE

In the process of booking the ORDERING PARTY must define whether the trip is a round trip or a one-way trip, select the number of PASSENGERS, the date of departure and the TIME OF THE LATEST DROP-OFF or the TIME OF THE SOONEST PICK-UP. The price of the carriage is not fixed but is defined by the demand for the services on the specified route at the specific time and on the specific date. In cases of transportation to the airport or other locations from which the PASSENGER continues the journey with other forms of transportation the calculation of the TIME OF THE LATEST DROP-OFF or in case of return the TIME OF THE SOONEST PICK-UP is of the utmost importance. These calculations should be done by the ORDERING PARTY/PASSENGER in line with the itinerary, times, instructions and requirements of the OTHER CARRIER. By taking into account the itinerary of the OTHER CARRIER, the ORDERING PARTY/PASSENGER must define the latest time of arrival to the location from which the ORDERING PARTY/PASSENGER is to continue the journey with the OTHER CARRIER and/or define the soonest time of arrival to the pick-up location from which the ORDERING PARTY/PASSENGER is to continue the journey with GoOpti. The search engine for flight schedules at www.GoOpti.com, which compares the departure and the arrival of the flight with the defined TIME OF THE LATEST DROP-OFF or the defined TIME OF THE SOONEST PICK-UP in accordance with the minimal average time between the arrival to the airport and the departure of the aircraft and the landing of the aircraft and exiting the airport building, is only informational. GoOpti, the BROKER and the CARRIER accept no liability for the delays of OTHER CARRIERS or the damages that are consequential for the ORDERING PARTY/PASSENGER due to the use of the informational calculation or due to an incorrect estimation made by the ORDERING PARTY concerning the TIME OF THE LATEST DROP-OFF or the TIME OF THE SOONEST PICK-UP.

ARTICLE 4 – TYPES OF CARRIAGE

Following the provision of all the required data at www.GoOpti.com, the website will offer different transfer options for the selected times on the specified date.

GoOpti offers three different types of carriage, which differentiate in limitations and characteristics of the service:

VIPtransfer signifies a custom carriage at the specified time from the specified departure location to the specified final destination, as specified by the ORDERING PARTY at booking. The carriage can only be used by the ORDERING PARTY and/or the PASSENGERS listed by the ORDERING PARTY. If the TIME OF THE LATEST DROP-OFF is selected at booking, the transportation is planned so that the time of arrival to the destination, under normal traffic conditions, is at the desired time. The time of the vehicle’s departure is set by GoOpti with regard to the expected travel time. If the TIME OF THE SOONEST PICK-UP is selected at booking, the departure of the vehicle will be set at this time and GoOpti, the BROKER and the CARRIER carry no responsibility for any delays at the destination caused by the selection of the TIME OF THE SOONEST PICK-UP. The VIP carriage is carried out by an executive vehicle (the model of the vehicle is selected in accordance with the number of passengers). When buying a VIP transfer, the ORDERING PARTY can choose either the cheaper transportation alternative which does not include any refund in case of cancelation or the more expensive alternative which enables the ORDERING PARTY to cancel the whole transfer by 48 hours before the departure and receive a full refund of the paid amount.

FIXtransfer signifies a carriage in which the ORDERING PARTY defines the desired hours, the desired destination of departure and the desired destination of arrival. The carriage can be shared with other PASSENGERS chosen by GoOpti. Shorter stops and pickups along the route are possible at different locations. If the TIME OF THE LATEST DROP-OFF is selected, the transportation is planned so that the time of arrival to the destination is at that time or 15 minutes earlier or later. The time of the vehicle's departure is set by GoOpti according to the expected travel time. If the TIME OF THE SOONEST PICK-UP is selected, the departure will be planned at that time or 15 minutes earlier or later and GoOpti, the BROKER and the CARRIER carry no responsibility for any delays at the destination caused by the selection of the TIME OF THE SOONEST PICK-UP. The ORDERING PARTY of a FIX transfer must take into account additional stops and detours that may occur because of other PASSENGERS and that the duration of travel is longer than with a VIP transfer. If the cancelation is made by the ORDERING PARTY, refunds are not possible. The ORDERING PARTY is sometimes offered alternative departure times of already confirmed transfers with an arrival time to the destination set earlier than the selected TIME OF THE LATEST DROP-OFF or later than the selected TIME OF THE SOONEST PICK-UP. A FIX transfer can sometimes also signify a ticket for regular transport services with scheduled times of arrival and departure.

OPTI• transfer is the most affordable choice at which the GoOpti merges individual orders of transportation with matching routes and destinations and similar requested hours (of departure and arrival). Consequentially, the PASSENGERS shall wait or additionally stop at different locations (hotels, accommodations, home addresses and other addresses) for a certain amount of time. The time of departure/arrival is adjusted according to the needs of all PASSENGERS in the OPTI carriage. GoOpti tries to merge the orders in such a way that the waiting times of the PASSENGERS are minimized as much as possible. When choosing an OPTI transfer, the ORDERING PARTY must specify the FLEXIBILITY WINDOW according to one’s constrictions and needs. Each destination has its own default FLEXIBILITY WINDOW. At the first step of the booking process, the default price with the defined FLEXIBILITY WINDOW is offered. If the ORDERING PARTY chooses to press the “PRICE OPTIONS” button, the ORDERING PARTY can choose between different flexibility options. If the TIME OF THE LATEST DROP-OFF is chosen, the arrival may take place an amount of hours earlier than the TIME OF THE LATEST DROP-OFF. If the TIME OF THE SOONEST PICK-UP is chosen, the pick-up may take place an amount of hours later than the TIME OF THE SOONEST PICK-UP. GoOpti has the right to change the FLEXIBILITY WINDOW for each destination anytime as seen fit and the ORDERING PARTY agrees to accept that. The locations of pick-up and drop-off are pre-defined but can be changed for additional payment. If the ORDERING PARTY cancels the transfer, refunds are not possible.

Changes concerning the date/time of an already confirmed and purchased OPTI or FIX transfer are not possible.

In case of choosing an OPTI or FIX transfer, the carriage can be carried out in cooperation with different CARRIERS, which means that PASSENGERS, along with their luggage, can switch from one vehicle to another on the way to their final destinations.

ARTICLE 5 – BOOKING, PAYMENT AND CONFIRMATION

Confirmation of the input information:

The ORDERING PARTY or BROKER must confirm the chosen pick-up and drop-off locations. In cases of transport to or from an airport, the ORDERING PARTY or BROKER must double-check the selected TIME OF THE LATEST DROP-OFF or the TIME OF THE SOONEST PICK-UP to make sure it does not conflict with the time of departure/arrival of the flight or other means of transport. The ORDERING PARTY or BROKER should use the airline’s itinerary to check if the data regarding the departure and arrival is correct. If that information is in any disharmony with the chosen time or FLEXIBILITY WINDOW of the purchased carriage it is the ORDERING PARTY’s/BROKER’s duty to cancel the transportation through the www.GoOpti.com web portal and to make a new booking.

If the ORDERING PARTY/ PASSENGER/ BROKER uses the system to double-check the data, and the system allows the payment for the purchase, GoOpti, the BROKER and the CARRIER take no responsibility in case the chosen time and date are incorrect due to regular changes in flight schedules, as the airline carriers inform only its passengers about the changes in the itinerary.

If the customer refuses to use the system to check if the TIME OF THE LATEST DROP-OFF or the TIME OF THE SOONEST PICK-UP was chosen correctly with regard to the arrival or departure of the OTHER CARRIER, GoOpti takes no responsibility for any delays.

If the ORDERING PARTY/PASSENGER/BROKER indicates not having a flight, GoOpti does not carry any responsibility for a delayed arrival to the selected destination.

If the ORDERING PARTY/PASSENGER/BROKER indicates not having a flight, the CARRIER will wait for the passenger for a maximum of 5 minutes after the departure time defined in the notification message.

Step one:

At step one, the ORDERING PARTY or BROKER must provide the following data concerning the PASSENGER: name, surname, mobile telephone number, email address, and optional alternative pick-up or drop-off locations for each PASSENGER.

If any of the passengers is a child measuring less than 150 cm in height, the ORDERING PARTY or BROKER must obligatory order and pay for a child seat that corresponds to the child’s size and weight. If the ORDERING PARTY does not fulfil this obligation, GoOpti and the CARRIER are not obliged to carry out the transport of this child and his guardian and are not responsible for any damage to the ORDERING PARTY/PASSENGER that could result therefrom.

If more than eight (8) PASSENGERS travel as a group, only the name of the first PASSENGER must be entered at booking. If this is the case, the group must bring with them on the day of the travel a list with information about all PASSENGERS which must presented to the driver. If the ORDERING PARTY does not provide such a list, GoOpti has no duty to carry out the transport until the list is given to the driver.

The booking owner is the first PASSENGER on the list and the only who can change booking data, cancel the transfer for individual travelers or cancel the complete transport service.

Step two:
At step two, the ORDERING PARTY or BROKER must specify the baggage dimensions and the number of pieces of baggage per PASSENGER and other possible requirements that are additionally charged. Details concerning BAGGAGE are found in ARTICLE 8 of these Terms & Conditions.

Step three:
At step three, the ORDERING PARTY or BROKER must once again check all the provided data and chosen options and agree with these Terms & Conditions and with the Privacy Policy. GoOpti has no duty to offer any services to anybody that does not approve of these Terms & Conditions and of the Privacy Policy.

Step four:
By accepting these Terms & Conditions and the Privacy Policy, the ORDERING PARTY or BROKER can then continue to the next step – the payment. The payment page is located on a secure server of the bank which manages the payments for GoOpti. Payment can be made with the following credit or debit cards: VISA, VISA Electron, MASTERCARD and MAESTRO.

Some BROKERS have an agreement with GoOpti or the CARRIER under which cumulative payments of invoices can be made by direct transactions to the bank account. These BROKERS finalize the purchase by agreeing to the Terms & Conditions and the Privacy Policy and by pressing the “next” button, without paying with a credit or debit card. A BROKER with such an agreement pays the cumulative invoice in accordance with the conditions defined in the agreement concluded with GoOpti or the CARRIER.

ARTICLE 6 – CONCLUSION OF THE CONTRACT OF CARRIAGE

When the payment is completed, the CONTRACT OF CARRIAGE is concluded and the transportation confirmed. GoOpti confirms that the carriage will be carried out by GoOpti or the CARRIER. Even after the CONTRACT OF CARRIAGE is concluded, GoOpti has the right to offer the ORDERING PARTY a refund instead of the carriage including all costs of the ORDERING PARTY. If the ORDERING PARTY accepts the refund in writing, GoOpti has no obligation to carry out the carriage.

GoOpti does not conduct transportation of persons less than fifteen (15) years old (without an accompanying adult or a written consent of the legal guardian) or animals (without a preliminary approval and supervisor).

ARTICLE 7 – INFORMING THE PASSENGER AND ITINERARY

A day before the carriage, GoOpti will send the PASSENGER a message with his travel itinerary via a mobile phone (SMS) and via email. The itinerary will contain a specified time of departure, CARRIER information, the driver’s contact information, the vehicle type and the departure location. In case the telephone or internet network does not work, GoOpti assumes no responsibility if the PASSENGERS fail to receive transfer notifications.

GoOpti can use the PASSENGER’s mobile phone number or email also for any urgent messages it has to relay with regard to the carriage. In case of unexpected changes, GoOpti may send the PASSENGER another/new notification message containing new data about the time of departure, the departure location, the CARRIER and the vehicle. The ORDERING PARTY/PASSENGER must consider the most recent message as the accurate one.

GoOpti uses the PASSENGER data provided by the ORDERING PARTY/ PASSENGER and holds no responsibility for the accuracy of the data. GoOpti, the BROKER and the CARRIER shall hold no responsibility for any delays or damages which could arise from the use of incorrect data or contact details provided by the ORDERING PARTY/ PASSENGER.

ARTICLE 8 – BAGGAGE

Each PASSENGER is entitled to carry free of charge a smaller piece of hand luggage or clothes of maximum dimensions no more than 40 x 20 x 55 cm and not exceeding five (5) kilograms in weight. All other baggage that is transported in the back compartment of the vehicle must be checked-in in advance. Prices for specific dimensions of baggage depend on the CARRIERS, vehicle and destinations. In step four of the booking process, the ORDERING PARTY correctly specifies the dimensions and the type of baggage, and the system automatically calculates the baggage fee. If the actual dimensions and weight of the baggage are not within the limits selected by the ORDERING PARTY at booking, and there is no additional space in the vehicle, the driver can reject the transfer of the baggage. Bicycles and all other baggage must be suitably packed for carriage so as to not damage or harm other luggage in any way. If the additional baggage is not checked-in in advance at booking or not suitable for transportation, the driver can reject the baggage if the vehicle does not allow for a proper carriage. In cases when the baggage is properly packed and there is enough space in the vehicle, GoOpti can transport the additional baggage but has the right to charge the PASSENGER 1€/kg of the baggage weight.

It is not allowed to take on board a vehicle any dangerous materials such as radioactive substances, explosives, combustible substances, gas bottles with butane or propane, weapons, knives, poisons, corrosive substances, acids, magnets, substances containing viruses or bacteria, and drugs.

The driver, BROKER, CARRIER and GoOpti are not responsible for personal belongings lost or forgotten in the vehicle.

ARTICLE 9 – DURING THE TRANSPORTATION

The beginning of the transportation is defined by the moment when the PASSENGER takes his seat in the vehicle and when the driver starts the vehicle and is moving in the direction of the final destination. The break in the transportation between the initial location and the final destination is a stop at which all of the PASSENGERS leave the vehicle. On journeys which take four and a half (4.5) hours or more, two (2) stops are planned, with a total duration of forty-five (45) minutes. In cases of shorter journeys, the driver sets the number and duration of stops in agreement with the PASSENGERS. The first stop that may last for up to fifteen minutes can be set upon request of a single PASSENGER, while all additional stops must be agreed unanimously among the PASSENGERS. If the number and duration of stops due to specific wishes of the PASSENGERS cause any delays or consequential damages, the driver, BROKER, CARRIER and GoOpti cannot be held responsible. The end of transportation is the moment at which all of the PASSENGERS leave the vehicle at the final destination. Only in cases of VIP transfers the shortest route will be taken, except if arranged otherwise by the PASSENGERS in return for a fee. In case of other types of carriages (FIX, OPTI) the vehicle may stop at certain home addresses or other locations, which means that the route is not the shortest possible. When it can be reasonably presumed that the transportation will take longer than usual, like in cases of bad weather forecast, road work, predictable traffic jams, etc., the vehicle can depart up to two (2) hours before the planned departure time.

In case of choosing an OPTI or a FIX transfer, the transfer can be carried out in cooperation with different CARRIERS, which means that PASSENGERS, along with their luggage, can switch from one vehicle to another on the way to their final destinations. The driver is always entitled to make a stop if it is necessary for the safety of his driving.

ARTICLE 10 – CANCELLATION OF ORDER BY ORDERING PARTY/BROKER/PASSENGER

Cancellation of the order with a refund, made by the ORDERING PARTY/BROKER/PASSENGER, is only possible with certain types of VIP transfers that include the option of a refund in case of cancellation of the entire transfer, but only if the ORDERING PARTY/BROKER/PASSENGER cancels the order at least 48 hours before the scheduled transfer.

When cancelling FIX or OPTI transfers and VIP transfers that do not include the possibility for a refund in case of cancellation, a refund is not possible and the ORDERING PARTY/PASSENGER accepts that completely.

In certain limited cases and amounts, a partial or full refund is possible with FIX transfers in accordance with the CARRIER’s general terms and conditions and in accordance with the Road Transport Act or local legislation on carriage services when the service is a regular scheduled service.

The CONTRACT OF CARRIAGE between the ORDERING PARTY and GoOpti is independent of any other contract or agreement made between the ORDERING PARTY/PASSENGER and OTHER CARRIERS. In line with these Terms and Conditions, no refunds are possible in case of termination of the contract by the ORDERING PARTY/PASSENGER.

When no refund can be obtained under these Terms & Conditions, it is possible to obtain a VALUE CODE in the amount of a part of the purchase price. This is possible only if the cancellation is made through the GoOpti.com web platform in the myOpti section.

The value of the VALUE CODE depends on how much in advance GoOpti is informed of the cancellation. The value of the VALUE CODE can amount to 85% of the purchased transfer price (if the transfer is canceled in 14 hours after the purchase) and at least 10% of the purchased transfer price (if the transfer is canceled at least 2 hours in advance). If the ORDERING PARTY cancels the transfer of an individual passenger in the group, the value of the code is only 10% of the transfer value concerning this individual PASSENGER, regardless the time of the cancellation.

The VALUE CODE is not a refund but only a reward for fair treatment by the ORDERING PARTY/BROKER/PASSENGER who informs GoOpti of transfer cancellation and thus enables GoOpti to incur lower costs.

ARTICLE 11 – CANCELLATION OF ORDER BY GoOpti

At least one month in advance before the PASSENGER’s departure, GoOpti has the right to cancel the carriage in case of closure of the OPTI line and reimburse only the paid purchase price, but is not liable for any other damage.

GoOpti has the right to cancel the transfer within 24 hours following the purchase if an error is found in the purchasing system. In this case, GoOpti will reimburse the paid amount but is not liable for any other damage.

GoOpti has the right to cancel the transfer without any refund if it discovers a misuse of the program/purchasing system by the ORDERING PARTY/BROKER/PASSENGER.

ARTICLE 12 – MECHANICAL BREAKDOWN and EXTRAORDINARY INTERRUPTIONS OF CARRIAGE FOR WHICH THE PASSENGER CANNOT BE HELD RESPONSIBLE

In cases of mechanical breakdown, the CARRIER must provide substitute transportation. If a replacement vehicle cannot be provided in four (4) hours following the interruption of the transfer, the CARRIER must give the ORDERING PARTY a full refund of the purchase and additionally issue a VALUE CODE in the same amount. In cases of mechanical breakdown, the ORDERING PARTY/PASSENGER is not entitled to any other reimbursements or damages.

If the carriage is interrupted due to other unexpected events (except the events of force majeure) for which the PASSENGER cannot be held accountable, the PASSENGER holds the right to request from the CARRIER a transfer back to the departure location along with his luggage within a reasonable time frame, or to withdraw from the contract and to request a refund from the CARRIER. In both cases, the CARRIER must give the ORDERING PARTY a full refund of the purchase and additionally issue a VALUE CODE in the same amount. The ORDERING PARTY/PASSENGER is not entitled to any other reimbursements or damages arising from unexpected interruptions of the carriage.

ARTICLE 13 – DELAYS

PASSENGER’s delays:

GoOpti shall not wait for the PASSENGER(S) in case of longer delays of OTHER CARRIERS. The CONTRACT OF CARRIAGE is, in these cases, considered terminated. Longer delays are delays of fifteen 15 minutes or more regardless of the transfer type when a choice of the TIME OF THE LATEST DROP-OFF is chosen.

When the TIME OF THE SOONEST PICK-UP is selected, the PASSENGER’s delay to a FIX or OPTI transfer due to delays of OTHER CARRIERS must not exceed the FLEXIBILITY WINDOW chosen by a PASSENGER in the same vehicle by more than 1.5 hours on routes longer than 150 km and by more than 30 minutes on routes shorter than 150 km. The maximum waiting time is 6 hours. With VIP transfers, the PASSENGER’s delay due to delays of OTHER CARRIERS can be maximum 6 hours on routes longer than 150 km and 2 hours on routes shorter than 150 km. The above-mentioned also applies to cases of other unexpected changes as rerouting the flight to another airport or missing the flight because the choice of the TIME OF THE LATEST DROP-OFF or the TIME OF THE SOONEST PICK-UP was wrong. If the PASSENGER is late although the OTHER CARRIERS have already arrived, the maximum waiting time is 15 minutes after the scheduled departure time. If the PASSENGER is late to a departure location but the delay is not due to OTHER CARRIERS, the waiting time is 5 minutes after the departure time noted in the notification message.

Delays for which the CARRIER is held responsible

If the data/information provided by the ORDERING PARTY at booking was correct and the TIME OF THE LATEST DROP-OFF was correctly chosen, but the PASSENGER is late to a further transportation/flight organized by the OTHER CARRIER due to a late arrival of the transport organized by the CARRIER where the delay is not due to external unforeseeable events that are beyond the CARRIER’s reach (force majeure) nor it is due to the ORDERING PARTY’s/PASSENGER’s request for stops during the transport, the CARRIER will refund the ORDERING PARTY the value of the purchased services and add a VALUE CODE in the same amount. In this case, the ORDERING PARTY/PASSENGER is not entitled to any other reimbursements or damages.

The CARRIER reserves the right to shorter delays of up to two (2) hours, which can be caused by waiting for other PASSENGERS, flight delays, traffic conditions and other unforeseeable events.

ARTICLE 14 – FORCE MAJEURE

In cases of force majeure (unforeseen traffic jams, bad weather conditions, etc.) when the journey or the continuation of the journey is not possible, GoOpti and the CARRIER are not liable for any damages nor do they give any refunds.

ARTICLE 15 – SAFETY, OBLIGATIONS AND RESPONSIBILITY OF THE PASSENGER AND RESTRICTIONS REGARDING THE PASSENGER’S CONDUCT ABOARD THE VEHICLE

All GoOpti vehicles are licensed for passenger transportation and are properly insured and checked in accordance whit the regulations of the Republic of Slovenia. CARRIERS use the vehicles that conform to the local legislation concerning PASSENGER carriage. Accident insurance for PASSENGERS is included in the price of carriage.

In cases of inappropriate conduct by a PASSENGER that endangers himself/herself or other PASSENGERS or can cause physical harm or gross discomfort to other PASSENGERS, the driver has to interrupt the transportation and resolve the issue to secure the safety of other passengers and of the vehicle before continuing. The driver can remove the persons responsible for misconduct from the vehicle.

PASSENGERS are forbidden to: open the doors during the journey, throw objects out of or around the vehicle, obstruct the vehicle exits, smoke, destroy or steal appliances or soil the inside or the outside of the vehicle.

The PASSENGER is liable for any damage caused by not respecting these regulations in accordance with the law. It is forbidden to take aboard the vehicle any dangerous objects, especially firearms, explosives, combustible or corrosive materials and other objects and substances which could endanger PASSENGERS, their property or items.

ARTICLE 16 – EXCLUSION OF A PASSENGER

The CARRIER is not obligated to transport a PASSENGER for which it is reasonable to presume that he or she will cause disturbance or prevent THE CARRIER from meeting its obligations to the other PASSENGERS. Without any refund, the CARRIER can exclude the PASSENGER from the transportation if he or she shows abusive or improper behavior towards other PASSENGERS or does not respect the law and order. If a person is physically abusive or annoys the other PASSENGERS, or endangers the driving safety or other PASSENGERS, or wishes to take aboard inappropriate luggage or dangerous substances, the driver is obliged to prevent this person from entering the vehicle or to exclude this person from the vehicle.

ARTICLE 17 – COMPLAINTS

The ORDERING PARTY/PASSENGER can file a complaint regarding the quality and conformity of execution of the carriage services. The complaint should be filled by email in fifteen (15) days after the services rendered. The CARRIER shall provide an answer in fourteen (14) days following the receipt of the complaint.

The complaint has to be sent to manager@GoOpti.com. If the complaint is justified, the ORDERING PARTY shall receive a full or a partial refund of the purchase price and add a VALUE CODE, which can be used at the next purchase.

ARTICLE 18 – LIABILITIES OF THE CARRIER

The CARRIER is responsible for any damage that may arise in an accident during the carriage as a consequence of death, injury, or health detriment of the PASSENGER in accordance with the valid regulations concerning the compulsory insurance of PASSENGERS in road passenger transport.

The CARRIER is not responsible for any damage which arises from death, injury or health detriment of the PASSENGER if the damage did not occur due to the CARRIER’s fault or if it was caused by the PASSENGER’S actions or behavior, or if it was due to a cause that was beyond the CARRIER’s influence – force majeure.

The CARRIER is liable for damage arising from loss or damage of luggage that was correctly checked-in in line with the provisions of the Road Transport Contracts Act.

The ORDERING PARTY/PASSENGER or the persons entitled to damages must file a claim within 15 days following the date when the damage was caused.

ARTICLE 19 – CONFIDENTIALITY

GoOpti will treat all information regarding the CONTRACT OF CARRIAGE or in connection with such a contract as a business secret. However, this shall not apply to any information demanded by legal authorities that they are entitled to request.

ARTICLE 20 – PERSONAL DATA PROTECTION

The ORDERING PARTY/PASSENGER authorizes and permits GoOpti to collect, archive, use and share personal data of the ORDERING PARTY/ PASSENGER. GoOpti shall secure and manage all the personal data of the ORDERING PARTY/PASSENGER in line with the valid regulations concerning the personal data protection.

The ORDERING PARTY/PASSENGER permits the use of the personal data for services rendered and statistical analyses.

The ORDERING PARTY/PASSENGER who creates a myOpti account or signs up for email newsletters permits the use of personal information for marketing and business purposes. GoOpti can store, manage, analyze the data on its own or the data can be stored, managed, analyzed by a contracting third party which is allowed access to these data by a contract in which the personal data is protected in the same manner.

ARTICLE 21 – FINAL PROVISIONS

The parties hereby agree that all matters arising from this Terms & Conditions or the CONTRACT OF CARRIAGE shall be resolved by mutual agreement. The parties agree to the jurisdiction of the court in Ljubljana, Slovenia, the law of choice is Slovenian law. In case of discrepancies between these Terms & Conditions and those in Slovene language, the latter shall prevail.

In cases of brokerage of a regular transfer service, the documents that apply are the CARRIER’S general terms and conditions concerning the road transport of passengers and luggage as well as the Read Transport Act or other local legislation.

If OTHER CARRIERS are foreign entities, other local laws may apply and must be respected by GoOpti, the BROKER, the ORDERING PARTY and the PASSENGER.

The EURO was chosen as the currency of business operations under these Terms and Conditions. All purchases are made in EUROS regardless of the currency chosen for the transaction by the ORDERING PARTY during the booking process. The value of the VALUE CODE obtained by the PASSENGER/ORDERING PARTY is set in the currency of business operations.

GoOpti reserves the right to change these Terms and Conditions at any time. GoOpti si pridržuje pravico kadarkoli spremeniti te Splošne pogoje. These Terms and Conditions come into force on the day following their publication on the www.GoOpti.com website, that is on 26 September 2014, when the former Terms and Conditions cease to apply.

In Ljubljana,
Director of TM VISTA Informacijski Sistemi d.o.o.
Marko Guček /p>

Marko Guček.

GoOpti - summary of General Terms and Conditions

OPTI TRANSFER – best price/quality ratio

Unique low-cost transport service on one of our standard GoOpti routes. It joins passengers with similar travel time limits in the same vehicle. The desired departure time and the price can be adjusted at booking by changing the flexibility window. Lower the price by accepting the possibility to depart sooner than desired in case of selecting the latest drop-off time, or later when selecting the soonest pick-up time.

  • The difference between the desired and the actual pick-up time can never be bigger than the selected time span.
  • OPTI services allow stopping (waiting) at home addresses and other pick-up or drop-off stations, which results in a longer journey time.
  • The exact departure time is known one day before the transfer and sent to your mobile phone and email address.
  • On journeys which take 4.5 hours or more two stops with a total duration of 45 minutes are planned. In cases of shorter journeys, the number of stops is set by an arrangement between the driver and the passengers.

FIX TRANSFER – comfort of a taxi for the price of a bus ticket

Shared transfers on our standard GoOpti routes, with pick-up times fixed at booking. They are ideal for travellers who need to know the exact departure time more than a day in advance, but do not mind sharing the ride.

  • The exact departure time is fixed at booking and the transfer price is instantly confirmed.
  • By clicking the Price options button at booking, passengers can choose one of the cheaper alternatives with slightly different departure times.
  • Transport similar to a regular transport service with a pre-set time of departure and arrival.
  • On journeys which take 4.5 hours or more two stops are planned, with the total duration of 45 minutes.
  • FIX services allow stopping at home addresses and other pick-up or drop-off stations, which results in a longer journey time.

VIP TRANSFER – cheaper than taxi

Completely private transfer on one of our standard routes. It is the best solution for businesses and individuals who wish to enjoy a private ride at a reasonable price. The exact departure or arrival time is set by the customer at booking and the price is instantly confirmed. The VIP service includes:

  • A comfortable ride with our newest modern vehicles. Free bottled water in the vehicle.
  • The possibility of selecting a refundable or non-refundable service in case of cancellation.

GoOpti Glossary

THE LATEST DROP-OFF: the time by which GoOpti is obliged to deliver the passenger to the specified location
THE SOONEST PICK-UP: the earliest time at which the passenger is ready to depart from the specified location
THE FLEXIBILITY WINDOW: shows the span of possible departure times with regard to the latest drop-off/soonest pick-up time chosen at step 1 of the booking process
PRICE OPTIONS:the transfer price is chosen by the passenger according to his flexibility with regard to the time of departure or arrival.
VALUE CODE: In case of cancellation of OPTI or FIX transfers (or nonrefundable VIP transfers), there is no cash refund. Instead, it is possible to obtain a discount/refund code worth a certain share of the purchase price. To receive this code, a passenger must cancel the transfer at GoOpti.com in the MyOpti section. The value of the code depends on how much in advance we are informed about the cancellation: maximum 85% (for cancellations within 14 hours after the purchase) and at least 10% (for cancellations by 2 hours before transfer). The code is valid for one year from the day of the cancellation. The amount of the discount code has to be used in a single purchase, the residual amount cannot be used later or transferred nor can it be exchanged for cash.

GoOpti Rules

INFORMING:

  • One day before the carriage, GoOpti sends a message with the itinerary to the passenger’s mobile number or email address. The itinerary contains: the exact departure time, carrier information, the driver’s contact info, the vehicle type and the departure location.

FULL REFUND:

  • In case of OPTI route closure at least one month before the passenger’s departure.
  • In case of transfer cancellation within 24 hours after the purchase due to an error in the purchase system.

FULL REFUND AND A VALUE CODE IN THE SAME AMOUNT (to a passenger)

  • In case GoOpti does not provide substitute transportation in 4 hours after a mechanical breakdown of the vehicle.
  • If the carriage is interrupted due to other unexpected events (except the events of force majeure).
  • If the passenger is late to a further transportation/flight (and the delay is not due to external unforeseeable events or to the passenger’s request for stops during the journey).

NOT OBLIGED TO CARRY OUT THE TRANSFER, NO REFUND

  • Discovery of a misuse of the purchase system.
  • In cases of force majeure (unforeseen traffic jams, bad weather conditions, etc.).
  • If the passenger behaves improperly or if he/she wishes to take aboard dangerous and illegal objects.
  • If the booking was wrong or no child seat was booked for passengers measuring less than 150 cm in height (GoOpti can refuse the transfer of the child and his guardian).

PASSENGER’S DELAY:

  • Gopti shall not wait for passengers who are more than 15 minutes late (when choosing the latest drop-off regardless of the transfer type) due to a delay of other carriers or unexpected changes (rerouting the flight to another airport or missing the flight because the choice of the time of the latest drop-off or the time of the soonest pick-up was wrong).
  • If the passenger (OPTI and FIX transfer) chose the soonest pick-up time at booking, GoOpti waits for him/her until the flexibility window of one of the passengers in the same vehicle is exceeded by more than 90 minutes on routes longer than 150 km and by 30 minutes on routes shorter than 150 km. With VIP transfers, the passenger’s delay due to delays of other carriers can be maximum 6 hours on routes longer than 150 km and 2 hours on routes shorter than 150 km.
  • If the passenger’s delay is not due to another carrier, the waiting time is 5 minutes.

BAGGAGE:

  • Without prior notice each passenger is entitled to a free hand luggage (5 kg). All other luggage must be suitably packed and checked-in in advance at booking. If the luggage is not checked-in at booking or if the weight of the checked-in baggage exceeds the limits chosen at booking, the extra baggage is charged 1 € per kg but can only be transported if it is properly packed and if there is enough space in the vehicle.

TRANSFER:

  • GoOpti does not transport animals without a preliminary approval and supervisor.
  • GoOpti does not transport persons younger than 15 without an accompanying adult or a written consent of the legal guardian.

COMPLAINTS:

  • Passengers can send complaints regarding the quality of GoOpti services within 15 days after the service to manager@GoOpti.com; GoOpti must answer within 14 days upon receipt of the complaint.