For reservations made at www.holidaysinslovenia.eu the following cancellation costs apply:
Turistična agencija Sonček d.o.o., Maribor
(Valid from 1 May 2015)
According to the Code of Obligations Article 120, Provisions of the Road transport Act, and provisions of the Road Transport Contracts Act, TM VISTA Informacijski Sistemi d.o.o., Tehnološki Park 18, 1000 Ljubljana declare
GENERAL TERMS & CONDITIONS OF CARRIAGE FOR THE GoOpti.COM WEBSITE AND BROKERAGE AND/OR ORGANIZATION OF TRANSPORT SERVICES BY LOCAL CARRIERS WHO ARE FRANCHISEES OR GoOpti LICENSE HOLDERS
These General terms and conditions (Terms & Conditions) define the terms of sale and purchase of the brokerage and/or organization of the carriage services, obligations and liabilities of physical and legal persons who act as buyers at ordering the services and concluding the contract for carriage and other services. On grounds of Terms & Conditions the parties agree upon the rights and liabilities in the contractual relationships in which the company TM VISTA Informacijski Sistemi d.o.o., Tehnološki park 18, 1000 Ljubljana (GoOpti) brokers, organizes and executes the carriage services.
TM VISTA Informacijski Sistemi d.o.o. is the owner of the www.GoOpti.com platform and the registered GoOpti trademark. GoOpti is the holder of the carriage license no. G0004522 granted by the Chamber of Commerce of the Republic of Slovenia on 17 May 2011.
“GoOpti” is the company TM VISTA Informacijski Sistemi d.o.o. Tehnološki park 18, 1000 Ljubljana, registration number: 2364492000, VAT ID number: SI21026114 that provides carriage services in its own capacities or brokers services of other carriers. GoOpti always functions as an information provider and can act as a BROKER or a CARRIER.
“OTHER CARRIER” is a carrier which GoOpti has no contractual relations with and is not included in the business relation with GoOpti.
“FLEXIBILITY WINDOW” – communicates the maximum deviation (in hours) of the actual carriage from the desired arrival or departure time of the ORDERING PARTY.
“ORDERING PARTY” is a person, natural or legal, that orders and buys services of carriage from GoOpti and is the paying party of the financial obligation, and can act as a PASSENGER.
“BROKER” is a legal person which brokers the services of carriage of another contractor – CARRIER and has access to the GoOpti platform in accordance with the brokerage agreement.
“PASSENGER” is a natural person that actually utilizes the services of carriage or brokered services in accordance with Terms & Conditions.
“CARRIER” is the provider of carriage services in accordance with the contract of carriage and Terms & Conditions and can act as a BROKER.
“CONTRACT OF CARRIAGE” is the contract with which the CARRIER agrees to transport the ORDERING PARTY or PASSENGER to the designated location and the ORDERING PARTY agrees to pay the fee for the services. The Contract is concluded upon the acceptance of these Terms & Conditions by the ORDERING PARTY / PASSENGER and upon the execution of purchase at www.GoOpti.com.
“TIME OF THE LATEST DROP-OFF” is the last time by which GoOpti is obligated to deliver the passenger to the designated location. Marked as: “NO LATER THAN” on the web page.
“TIME OF THE SOONEST PICK-UP” is the earliest time at which the passenger is ready for transportation at the designated location. Marked as: “NO SOONER THAN” on the web page.
“VALUE CODE” – is credit in different values, which is granted by GoOpti to the ORDERING PARTY in various cases described in these Terms and Conditions. The validity of a VALUE CODE is one (1) year from the date of issue. The VALUE CODE can only be used in a single purchase, any residual amount cannot be used later or transferred nor can it be exchanged for cash.
“www.GoOpti.com” is the website on which the ORDERING PARTY makes the booking and the purchase.
In the process of booking the ORDERING PARTY must define whether the trip is a round trip or a one-way trip, select the number of PASSENGERS, the date of departure and the TIME OF THE LATEST DROP-OFF or the TIME OF THE SOONEST PICK-UP. The price of the carriage is not fixed but is defined by the demand for the services on the specified route at the specific time and on the specific date. In cases of transportation to the airport or other locations from which the PASSENGER continues the journey with other forms of transportation the calculation of the TIME OF THE LATEST DROP-OFF or in case of return the TIME OF THE SOONEST PICK-UP is of the utmost importance. These calculations should be done by the ORDERING PARTY/PASSENGER in line with the itinerary, times, instructions and requirements of the OTHER CARRIER. By taking into account the itinerary of the OTHER CARRIER, the ORDERING PARTY/PASSENGER must define the latest time of arrival to the location from which the ORDERING PARTY/PASSENGER is to continue the journey with the OTHER CARRIER and/or define the soonest time of arrival to the pick-up location from which the ORDERING PARTY/PASSENGER is to continue the journey with GoOpti. The search engine for flight schedules at www.GoOpti.com, which compares the departure and the arrival of the flight with the defined TIME OF THE LATEST DROP-OFF or the defined TIME OF THE SOONEST PICK-UP in accordance with the minimal average time between the arrival to the airport and the departure of the aircraft and the landing of the aircraft and exiting the airport building, is only informational. GoOpti, the BROKER and the CARRIER accept no liability for the delays of OTHER CARRIERS or the damages that are consequential for the ORDERING PARTY/PASSENGER due to the use of the informational calculation or due to an incorrect estimation made by the ORDERING PARTY concerning the TIME OF THE LATEST DROP-OFF or the TIME OF THE SOONEST PICK-UP.
Following the provision of all the required data at www.GoOpti.com, the website will offer different transfer options for the selected times on the specified date.
GoOpti offers three different types of carriage, which differentiate in limitations and characteristics of the service:
VIPtransfer signifies a custom carriage at the specified time from the specified departure location to the specified final destination, as specified by the ORDERING PARTY at booking. The carriage can only be used by the ORDERING PARTY and/or the PASSENGERS listed by the ORDERING PARTY. If the TIME OF THE LATEST DROP-OFF is selected at booking, the transportation is planned so that the time of arrival to the destination, under normal traffic conditions, is at the desired time. The time of the vehicle’s departure is set by GoOpti with regard to the expected travel time. If the TIME OF THE SOONEST PICK-UP is selected at booking, the departure of the vehicle will be set at this time and GoOpti, the BROKER and the CARRIER carry no responsibility for any delays at the destination caused by the selection of the TIME OF THE SOONEST PICK-UP. The VIP carriage is carried out by an executive vehicle (the model of the vehicle is selected in accordance with the number of passengers). When buying a VIP transfer, the ORDERING PARTY can choose either the cheaper transportation alternative which does not include any refund in case of cancelation or the more expensive alternative which enables the ORDERING PARTY to cancel the whole transfer by 48 hours before the departure and receive a full refund of the paid amount.
FIXtransfer signifies a carriage in which the ORDERING PARTY defines the desired hours, the desired destination of departure and the desired destination of arrival. The carriage can be shared with other PASSENGERS chosen by GoOpti. Shorter stops and pickups along the route are possible at different locations. If the TIME OF THE LATEST DROP-OFF is selected, the transportation is planned so that the time of arrival to the destination is at that time or 15 minutes earlier or later. The time of the vehicle's departure is set by GoOpti according to the expected travel time. If the TIME OF THE SOONEST PICK-UP is selected, the departure will be planned at that time or 15 minutes earlier or later and GoOpti, the BROKER and the CARRIER carry no responsibility for any delays at the destination caused by the selection of the TIME OF THE SOONEST PICK-UP. The ORDERING PARTY of a FIX transfer must take into account additional stops and detours that may occur because of other PASSENGERS and that the duration of travel is longer than with a VIP transfer. If the cancelation is made by the ORDERING PARTY, refunds are not possible. The ORDERING PARTY is sometimes offered alternative departure times of already confirmed transfers with an arrival time to the destination set earlier than the selected TIME OF THE LATEST DROP-OFF or later than the selected TIME OF THE SOONEST PICK-UP. A FIX transfer can sometimes also signify a ticket for regular transport services with scheduled times of arrival and departure.
OPTI• transfer is the most affordable choice at which the GoOpti merges individual orders of transportation with matching routes and destinations and similar requested hours (of departure and arrival). Consequentially, the PASSENGERS shall wait or additionally stop at different locations (hotels, accommodations, home addresses and other addresses) for a certain amount of time. The time of departure/arrival is adjusted according to the needs of all PASSENGERS in the OPTI carriage. GoOpti tries to merge the orders in such a way that the waiting times of the PASSENGERS are minimized as much as possible. When choosing an OPTI transfer, the ORDERING PARTY must specify the FLEXIBILITY WINDOW according to one’s constrictions and needs. Each destination has its own default FLEXIBILITY WINDOW. At the first step of the booking process, the default price with the defined FLEXIBILITY WINDOW is offered. If the ORDERING PARTY chooses to press the “PRICE OPTIONS” button, the ORDERING PARTY can choose between different flexibility options. If the TIME OF THE LATEST DROP-OFF is chosen, the arrival may take place an amount of hours earlier than the TIME OF THE LATEST DROP-OFF. If the TIME OF THE SOONEST PICK-UP is chosen, the pick-up may take place an amount of hours later than the TIME OF THE SOONEST PICK-UP. GoOpti has the right to change the FLEXIBILITY WINDOW for each destination anytime as seen fit and the ORDERING PARTY agrees to accept that. The locations of pick-up and drop-off are pre-defined but can be changed for additional payment. If the ORDERING PARTY cancels the transfer, refunds are not possible.
Changes concerning the date/time of an already confirmed and purchased OPTI or FIX transfer are not possible.
In case of choosing an OPTI or FIX transfer, the carriage can be carried out in cooperation with different CARRIERS, which means that PASSENGERS, along with their luggage, can switch from one vehicle to another on the way to their final destinations.
Confirmation of the input information:
The ORDERING PARTY or BROKER must confirm the chosen pick-up and drop-off locations. In cases of transport to or from an airport, the ORDERING PARTY or BROKER must double-check the selected TIME OF THE LATEST DROP-OFF or the TIME OF THE SOONEST PICK-UP to make sure it does not conflict with the time of departure/arrival of the flight or other means of transport. The ORDERING PARTY or BROKER should use the airline’s itinerary to check if the data regarding the departure and arrival is correct. If that information is in any disharmony with the chosen time or FLEXIBILITY WINDOW of the purchased carriage it is the ORDERING PARTY’s/BROKER’s duty to cancel the transportation through the www.GoOpti.com web portal and to make a new booking.
If the ORDERING PARTY/ PASSENGER/ BROKER uses the system to double-check the data, and the system allows the payment for the purchase, GoOpti, the BROKER and the CARRIER take no responsibility in case the chosen time and date are incorrect due to regular changes in flight schedules, as the airline carriers inform only its passengers about the changes in the itinerary.
If the customer refuses to use the system to check if the TIME OF THE LATEST DROP-OFF or the TIME OF THE SOONEST PICK-UP was chosen correctly with regard to the arrival or departure of the OTHER CARRIER, GoOpti takes no responsibility for any delays.
If the ORDERING PARTY/PASSENGER/BROKER indicates not having a flight, GoOpti does not carry any responsibility for a delayed arrival to the selected destination.
If the ORDERING PARTY/PASSENGER/BROKER indicates not having a flight, the CARRIER will wait for the passenger for a maximum of 5 minutes after the departure time defined in the notification message.
At step one, the ORDERING PARTY or BROKER must provide the following data concerning the PASSENGER: name, surname, mobile telephone number, email address, and optional alternative pick-up or drop-off locations for each PASSENGER.
If any of the passengers is a child measuring less than 150 cm in height, the ORDERING PARTY or BROKER must obligatory order and pay for a child seat that corresponds to the child’s size and weight. If the ORDERING PARTY does not fulfil this obligation, GoOpti and the CARRIER are not obliged to carry out the transport of this child and his guardian and are not responsible for any damage to the ORDERING PARTY/PASSENGER that could result therefrom.
If more than eight (8) PASSENGERS travel as a group, only the name of the first PASSENGER must be entered at booking. If this is the case, the group must bring with them on the day of the travel a list with information about all PASSENGERS which must presented to the driver. If the ORDERING PARTY does not provide such a list, GoOpti has no duty to carry out the transport until the list is given to the driver.
The booking owner is the first PASSENGER on the list and the only who can change booking data, cancel the transfer for individual travelers or cancel the complete transport service.
At step two, the ORDERING PARTY or BROKER must specify the baggage dimensions and the number of pieces of baggage per PASSENGER and other possible requirements that are additionally charged. Details concerning BAGGAGE are found in ARTICLE 8 of these Terms & Conditions.
When the payment is completed, the CONTRACT OF CARRIAGE is concluded and the transportation confirmed. GoOpti confirms that the carriage will be carried out by GoOpti or the CARRIER. Even after the CONTRACT OF CARRIAGE is concluded, GoOpti has the right to offer the ORDERING PARTY a refund instead of the carriage including all costs of the ORDERING PARTY. If the ORDERING PARTY accepts the refund in writing, GoOpti has no obligation to carry out the carriage.
GoOpti does not conduct transportation of persons less than fifteen (15) years old (without an accompanying adult or a written consent of the legal guardian) or animals (without a preliminary approval and supervisor).
A day before the carriage, GoOpti will send the PASSENGER a message with his travel itinerary via a mobile phone (SMS) and via email. The itinerary will contain a specified time of departure, CARRIER information, the driver’s contact information, the vehicle type and the departure location. In case the telephone or internet network does not work, GoOpti assumes no responsibility if the PASSENGERS fail to receive transfer notifications.
GoOpti can use the PASSENGER’s mobile phone number or email also for any urgent messages it has to relay with regard to the carriage. In case of unexpected changes, GoOpti may send the PASSENGER another/new notification message containing new data about the time of departure, the departure location, the CARRIER and the vehicle. The ORDERING PARTY/PASSENGER must consider the most recent message as the accurate one.
GoOpti uses the PASSENGER data provided by the ORDERING PARTY/ PASSENGER and holds no responsibility for the accuracy of the data. GoOpti, the BROKER and the CARRIER shall hold no responsibility for any delays or damages which could arise from the use of incorrect data or contact details provided by the ORDERING PARTY/ PASSENGER.
Each PASSENGER is entitled to carry free of charge a smaller piece of hand luggage or clothes of maximum dimensions no more than 40 x 20 x 55 cm and not exceeding five (5) kilograms in weight. All other baggage that is transported in the back compartment of the vehicle must be checked-in in advance. Prices for specific dimensions of baggage depend on the CARRIERS, vehicle and destinations. In step four of the booking process, the ORDERING PARTY correctly specifies the dimensions and the type of baggage, and the system automatically calculates the baggage fee. If the actual dimensions and weight of the baggage are not within the limits selected by the ORDERING PARTY at booking, and there is no additional space in the vehicle, the driver can reject the transfer of the baggage. Bicycles and all other baggage must be suitably packed for carriage so as to not damage or harm other luggage in any way. If the additional baggage is not checked-in in advance at booking or not suitable for transportation, the driver can reject the baggage if the vehicle does not allow for a proper carriage. In cases when the baggage is properly packed and there is enough space in the vehicle, GoOpti can transport the additional baggage but has the right to charge the PASSENGER 1€/kg of the baggage weight.
It is not allowed to take on board a vehicle any dangerous materials such as radioactive substances, explosives, combustible substances, gas bottles with butane or propane, weapons, knives, poisons, corrosive substances, acids, magnets, substances containing viruses or bacteria, and drugs.
The driver, BROKER, CARRIER and GoOpti are not responsible for personal belongings lost or forgotten in the vehicle.
The beginning of the transportation is defined by the moment when the PASSENGER takes his seat in the vehicle and when the driver starts the vehicle and is moving in the direction of the final destination. The break in the transportation between the initial location and the final destination is a stop at which all of the PASSENGERS leave the vehicle. On journeys which take four and a half (4.5) hours or more, two (2) stops are planned, with a total duration of forty-five (45) minutes. In cases of shorter journeys, the driver sets the number and duration of stops in agreement with the PASSENGERS. The first stop that may last for up to fifteen minutes can be set upon request of a single PASSENGER, while all additional stops must be agreed unanimously among the PASSENGERS. If the number and duration of stops due to specific wishes of the PASSENGERS cause any delays or consequential damages, the driver, BROKER, CARRIER and GoOpti cannot be held responsible. The end of transportation is the moment at which all of the PASSENGERS leave the vehicle at the final destination. Only in cases of VIP transfers the shortest route will be taken, except if arranged otherwise by the PASSENGERS in return for a fee. In case of other types of carriages (FIX, OPTI) the vehicle may stop at certain home addresses or other locations, which means that the route is not the shortest possible. When it can be reasonably presumed that the transportation will take longer than usual, like in cases of bad weather forecast, road work, predictable traffic jams, etc., the vehicle can depart up to two (2) hours before the planned departure time.
In case of choosing an OPTI or a FIX transfer, the transfer can be carried out in cooperation with different CARRIERS, which means that PASSENGERS, along with their luggage, can switch from one vehicle to another on the way to their final destinations. The driver is always entitled to make a stop if it is necessary for the safety of his driving.
Cancellation of the order with a refund, made by the ORDERING PARTY/BROKER/PASSENGER, is only possible with certain types of VIP transfers that include the option of a refund in case of cancellation of the entire transfer, but only if the ORDERING PARTY/BROKER/PASSENGER cancels the order at least 48 hours before the scheduled transfer.
When cancelling FIX or OPTI transfers and VIP transfers that do not include the possibility for a refund in case of cancellation, a refund is not possible and the ORDERING PARTY/PASSENGER accepts that completely.
In certain limited cases and amounts, a partial or full refund is possible with FIX transfers in accordance with the CARRIER’s general terms and conditions and in accordance with the Road Transport Act or local legislation on carriage services when the service is a regular scheduled service.
The CONTRACT OF CARRIAGE between the ORDERING PARTY and GoOpti is independent of any other contract or agreement made between the ORDERING PARTY/PASSENGER and OTHER CARRIERS. In line with these Terms and Conditions, no refunds are possible in case of termination of the contract by the ORDERING PARTY/PASSENGER.
When no refund can be obtained under these Terms & Conditions, it is possible to obtain a VALUE CODE in the amount of a part of the purchase price. This is possible only if the cancellation is made through the GoOpti.com web platform in the myOpti section.
The value of the VALUE CODE depends on how much in advance GoOpti is informed of the cancellation. The value of the VALUE CODE can amount to 85% of the purchased transfer price (if the transfer is canceled in 14 hours after the purchase) and at least 10% of the purchased transfer price (if the transfer is canceled at least 2 hours in advance). If the ORDERING PARTY cancels the transfer of an individual passenger in the group, the value of the code is only 10% of the transfer value concerning this individual PASSENGER, regardless the time of the cancellation.
The VALUE CODE is not a refund but only a reward for fair treatment by the ORDERING PARTY/BROKER/PASSENGER who informs GoOpti of transfer cancellation and thus enables GoOpti to incur lower costs.
At least one month in advance before the PASSENGER’s departure, GoOpti has the right to cancel the carriage in case of closure of the OPTI line and reimburse only the paid purchase price, but is not liable for any other damage.
GoOpti has the right to cancel the transfer within 24 hours following the purchase if an error is found in the purchasing system. In this case, GoOpti will reimburse the paid amount but is not liable for any other damage.
GoOpti has the right to cancel the transfer without any refund if it discovers a misuse of the program/purchasing system by the ORDERING PARTY/BROKER/PASSENGER.
In cases of mechanical breakdown, the CARRIER must provide substitute transportation. If a replacement vehicle cannot be provided in four (4) hours following the interruption of the transfer, the CARRIER must give the ORDERING PARTY a full refund of the purchase and additionally issue a VALUE CODE in the same amount. In cases of mechanical breakdown, the ORDERING PARTY/PASSENGER is not entitled to any other reimbursements or damages.
If the carriage is interrupted due to other unexpected events (except the events of force majeure) for which the PASSENGER cannot be held accountable, the PASSENGER holds the right to request from the CARRIER a transfer back to the departure location along with his luggage within a reasonable time frame, or to withdraw from the contract and to request a refund from the CARRIER. In both cases, the CARRIER must give the ORDERING PARTY a full refund of the purchase and additionally issue a VALUE CODE in the same amount. The ORDERING PARTY/PASSENGER is not entitled to any other reimbursements or damages arising from unexpected interruptions of the carriage.
GoOpti shall not wait for the PASSENGER(S) in case of longer delays of OTHER CARRIERS. The CONTRACT OF CARRIAGE is, in these cases, considered terminated. Longer delays are delays of fifteen 15 minutes or more regardless of the transfer type when a choice of the TIME OF THE LATEST DROP-OFF is chosen.
When the TIME OF THE SOONEST PICK-UP is selected, the PASSENGER’s delay to a FIX or OPTI transfer due to delays of OTHER CARRIERS must not exceed the FLEXIBILITY WINDOW chosen by a PASSENGER in the same vehicle by more than 1.5 hours on routes longer than 150 km and by more than 30 minutes on routes shorter than 150 km. The maximum waiting time is 6 hours. With VIP transfers, the PASSENGER’s delay due to delays of OTHER CARRIERS can be maximum 6 hours on routes longer than 150 km and 2 hours on routes shorter than 150 km. The above-mentioned also applies to cases of other unexpected changes as rerouting the flight to another airport or missing the flight because the choice of the TIME OF THE LATEST DROP-OFF or the TIME OF THE SOONEST PICK-UP was wrong. If the PASSENGER is late although the OTHER CARRIERS have already arrived, the maximum waiting time is 15 minutes after the scheduled departure time. If the PASSENGER is late to a departure location but the delay is not due to OTHER CARRIERS, the waiting time is 5 minutes after the departure time noted in the notification message.
Delays for which the CARRIER is held responsible
If the data/information provided by the ORDERING PARTY at booking was correct and the TIME OF THE LATEST DROP-OFF was correctly chosen, but the PASSENGER is late to a further transportation/flight organized by the OTHER CARRIER due to a late arrival of the transport organized by the CARRIER where the delay is not due to external unforeseeable events that are beyond the CARRIER’s reach (force majeure) nor it is due to the ORDERING PARTY’s/PASSENGER’s request for stops during the transport, the CARRIER will refund the ORDERING PARTY the value of the purchased services and add a VALUE CODE in the same amount. In this case, the ORDERING PARTY/PASSENGER is not entitled to any other reimbursements or damages.
The CARRIER reserves the right to shorter delays of up to two (2) hours, which can be caused by waiting for other PASSENGERS, flight delays, traffic conditions and other unforeseeable events.
In cases of force majeure (unforeseen traffic jams, bad weather conditions, etc.) when the journey or the continuation of the journey is not possible, GoOpti and the CARRIER are not liable for any damages nor do they give any refunds.
All GoOpti vehicles are licensed for passenger transportation and are properly insured and checked in accordance whit the regulations of the Republic of Slovenia. CARRIERS use the vehicles that conform to the local legislation concerning PASSENGER carriage. Accident insurance for PASSENGERS is included in the price of carriage.
In cases of inappropriate conduct by a PASSENGER that endangers himself/herself or other PASSENGERS or can cause physical harm or gross discomfort to other PASSENGERS, the driver has to interrupt the transportation and resolve the issue to secure the safety of other passengers and of the vehicle before continuing. The driver can remove the persons responsible for misconduct from the vehicle.
PASSENGERS are forbidden to: open the doors during the journey, throw objects out of or around the vehicle, obstruct the vehicle exits, smoke, destroy or steal appliances or soil the inside or the outside of the vehicle.
The PASSENGER is liable for any damage caused by not respecting these regulations in accordance with the law. It is forbidden to take aboard the vehicle any dangerous objects, especially firearms, explosives, combustible or corrosive materials and other objects and substances which could endanger PASSENGERS, their property or items.
The CARRIER is not obligated to transport a PASSENGER for which it is reasonable to presume that he or she will cause disturbance or prevent THE CARRIER from meeting its obligations to the other PASSENGERS. Without any refund, the CARRIER can exclude the PASSENGER from the transportation if he or she shows abusive or improper behavior towards other PASSENGERS or does not respect the law and order. If a person is physically abusive or annoys the other PASSENGERS, or endangers the driving safety or other PASSENGERS, or wishes to take aboard inappropriate luggage or dangerous substances, the driver is obliged to prevent this person from entering the vehicle or to exclude this person from the vehicle.
The ORDERING PARTY/PASSENGER can file a complaint regarding the quality and conformity of execution of the carriage services. The complaint should be filled by email in fifteen (15) days after the services rendered. The CARRIER shall provide an answer in fourteen (14) days following the receipt of the complaint.
The complaint has to be sent to manager@GoOpti.com. If the complaint is justified, the ORDERING PARTY shall receive a full or a partial refund of the purchase price and add a VALUE CODE, which can be used at the next purchase.
The CARRIER is responsible for any damage that may arise in an accident during the carriage as a consequence of death, injury, or health detriment of the PASSENGER in accordance with the valid regulations concerning the compulsory insurance of PASSENGERS in road passenger transport.
The CARRIER is not responsible for any damage which arises from death, injury or health detriment of the PASSENGER if the damage did not occur due to the CARRIER’s fault or if it was caused by the PASSENGER’S actions or behavior, or if it was due to a cause that was beyond the CARRIER’s influence – force majeure.
The CARRIER is liable for damage arising from loss or damage of luggage that was correctly checked-in in line with the provisions of the Road Transport Contracts Act.
The ORDERING PARTY/PASSENGER or the persons entitled to damages must file a claim within 15 days following the date when the damage was caused.
GoOpti will treat all information regarding the CONTRACT OF CARRIAGE or in connection with such a contract as a business secret. However, this shall not apply to any information demanded by legal authorities that they are entitled to request.
The ORDERING PARTY/PASSENGER authorizes and permits GoOpti to collect, archive, use and share personal data of the ORDERING PARTY/ PASSENGER. GoOpti shall secure and manage all the personal data of the ORDERING PARTY/PASSENGER in line with the valid regulations concerning the personal data protection.
The ORDERING PARTY/PASSENGER permits the use of the personal data for services rendered and statistical analyses.
The ORDERING PARTY/PASSENGER who creates a myOpti account or signs up for email newsletters permits the use of personal information for marketing and business purposes. GoOpti can store, manage, analyze the data on its own or the data can be stored, managed, analyzed by a contracting third party which is allowed access to these data by a contract in which the personal data is protected in the same manner.
The parties hereby agree that all matters arising from this Terms & Conditions or the CONTRACT OF CARRIAGE shall be resolved by mutual agreement. The parties agree to the jurisdiction of the court in Ljubljana, Slovenia, the law of choice is Slovenian law. In case of discrepancies between these Terms & Conditions and those in Slovene language, the latter shall prevail.
In cases of brokerage of a regular transfer service, the documents that apply are the CARRIER’S general terms and conditions concerning the road transport of passengers and luggage as well as the Read Transport Act or other local legislation.
If OTHER CARRIERS are foreign entities, other local laws may apply and must be respected by GoOpti, the BROKER, the ORDERING PARTY and the PASSENGER.
The EURO was chosen as the currency of business operations under these Terms and Conditions. All purchases are made in EUROS regardless of the currency chosen for the transaction by the ORDERING PARTY during the booking process. The value of the VALUE CODE obtained by the PASSENGER/ORDERING PARTY is set in the currency of business operations.
GoOpti reserves the right to change these Terms and Conditions at any time. GoOpti si pridržuje pravico kadarkoli spremeniti te Splošne pogoje. These Terms and Conditions come into force on the day following their publication on the www.GoOpti.com website, that is on 26 September 2014, when the former Terms and Conditions cease to apply.
In Ljubljana, Director of TM VISTA Informacijski Sistemi d.o.o. Marko Guček /p>
Unique low-cost transport service on one of our standard GoOpti routes. It joins passengers with similar travel time limits in the same vehicle. The desired departure time and the price can be adjusted at booking by changing the flexibility window. Lower the price by accepting the possibility to depart sooner than desired in case of selecting the latest drop-off time, or later when selecting the soonest pick-up time.
Shared transfers on our standard GoOpti routes, with pick-up times fixed at booking. They are ideal for travellers who need to know the exact departure time more than a day in advance, but do not mind sharing the ride.
Completely private transfer on one of our standard routes. It is the best solution for businesses and individuals who wish to enjoy a private ride at a reasonable price. The exact departure or arrival time is set by the customer at booking and the price is instantly confirmed. The VIP service includes:
THE LATEST DROP-OFF: the time by which GoOpti is obliged to deliver the passenger to the specified location
THE SOONEST PICK-UP: the earliest time at which the passenger is ready to depart from the specified location
THE FLEXIBILITY WINDOW: shows the span of possible departure times with regard to the latest drop-off/soonest pick-up time chosen at step 1 of the booking process
PRICE OPTIONS:the transfer price is chosen by the passenger according to his flexibility with regard to the time of departure or arrival.
VALUE CODE: In case of cancellation of OPTI or FIX transfers (or nonrefundable VIP transfers), there is no cash refund. Instead, it is possible to obtain a discount/refund code worth a certain share of the purchase price. To receive this code, a passenger must cancel the transfer at GoOpti.com in the MyOpti section. The value of the code depends on how much in advance we are informed about the cancellation: maximum 85% (for cancellations within 14 hours after the purchase) and at least 10% (for cancellations by 2 hours before transfer). The code is valid for one year from the day of the cancellation. The amount of the discount code has to be used in a single purchase, the residual amount cannot be used later or transferred nor can it be exchanged for cash.
FULL REFUND AND A VALUE CODE IN THE SAME AMOUNT (to a passenger)
NOT OBLIGED TO CARRY OUT THE TRANSFER, NO REFUND